If you have Microsoft 365 and use MS Teams for collaboration, please read this:

Microsoft Teams Voice – Important Considerations:

Voice options are a crucial component of Microsoft Teams. Using Teams for telephony, or MS Teams Voice, is becoming more widespread. Organizations have a big opportunity to integrate telephony into Teams and
streamline their operations.

Organizations can realize several benefits by integrating their cloud phone system and/or cloud contact center with Teams, including:
• Streamlined communications and collaboration within Microsoft Teams
• PSTN calling using a laptop, computer, phone, tablet, or headset.
• Support for distributed workforce, remote team members and
home-based contact center agents
• Flexibility to assign voice services and feature sets by users or workgroups
• Advanced value-added UCaaS capabilities such as fax, SMS/MMS, barge/monitor/whisper, compliance call recording, ring groups, and more

With these benefits in mind, it's essential to evaluate the different Microsoft Teams Voice options available to ensure that an organization is taking full advantage of the platform's capabilities and making informed decisions that align with their business needs.
MS Teams Voice Options

1) Direct with MS:
(Need MS Phone Lic.)
• Comfortable with MS PowerShell Admin
• Just need dial tone
• Focus on internal communications
• No Advanced features
• Mobile App Enabled
• No SMS
• No eFax
• MS Support
• Pooled Minutes

2) Native Direct Routing
(Need MS Phone Lic.)
• All-In with MS
• Telecom Carrier – Unlimited Minutes (US/Canada)
• MS Gold Partner to assist with MS issues
• Options like SMS, CC, & eFax
• Redundancy Option
• Supplier Admin Interface
• Supplier Deployed & Supported

3) UCaaS Direct Routing
(May Not Need MS Phone Lic.)
• Allows for mix-n-match of In-Teams & In-UCaaS App Users
• Redundancy Options
• Mimics current PBX Advanced Features like SMS, Call Center, etc.
• Supplier Admin Interface
• Supplier Deployed & Supported

4) Operator Connect
(Need MS Phone Lic.)
• Located in the Marketplace
• Cross-Connected Directly to Azure
• Known Carriers
• Full or Self Service – Strong IT Teams
• Per User or Call Path Pricing Models
• MUST REGISTER!
• Optional SMS, CC & eFax
• Global in Scope

Please send us a message to schedule a call for more information.