Cloud Phone Systems

UCaaS, CCaaS, MS Teams Voice

Microsoft Teams and M365 include an embedded phone system that can be activated with proper Microsoft licensing and utilized as an enterprise-grade phone system by adding Direct Routing or ‘Operator Connect’ providers for connectivity to the PSTN for making and receiving external calls natively within the Teams client and app. 

Unified Communications as a Service (UCaaS), and Contact Center as a Service (CCaaS) eliminate the need for on-premises hardware and the associated maintenance and upgrade costs.  A new breed of multi-media systems allows employees and agents to expand your customers’ interactions to include Voice, email, WebChat, SMS and popular and broadly used social media apps.  This will lead to more satisfied customers and more productive employees and agents.

Cybersecurity & Compliance

Predicting and eliminating cyber threats is an essential task for any business. Whether it's protection against email phishing, cloud services attacks, malware in endpoint devices, DDOS attacks, or ransomware, businesses must do regular threat assessment and have a solid plan. Also, many businesses must comply with regulatory and Cyber insurance requirements. Non-compliance could result in hefty fines or policy cancellations. Our top-tier Cybersecurity providers have best-of-breed solutions for Cloud, Endpoint security (EDR / MDR / XDR), Data, Network, Application, users, and Ransomware protection. Additionally, we can assist with Compliance, Vulnerability Assessment, Identity Threat protection, Phishing & Malware protection, APT & DDoS protection, Threat Intelligence services, Incident Response, SIEM, CIEM, SAAS, SASE, SOC, etc.

AI & Cloud Services

We can assist in designing a cloud migration strategy that would address scalability, increased security, compliance, 24/7/365 management, flexibility, mobility, lower costs and deployment of AI.

For businesses of any size, AI has many beneficial applications and useability. The use cases are tasks such as digital personal assistants, or DPAs, to help people do their jobs or empowering call center agents in real time in searching and providing knowledge sources, sales objection handling, customer service Q&A handling, automated customer surveys CSAT scoring, faster agent performance grading, and fully autonomous AI agents.  In cybersecurity, the use cases are Ai-enabled, penetration testing, attack identification, rapid response, automated patching, incident data analysis, social engineering detection, and fraud detection.